Vonage 911 Support:
Vonage currently offers Enhanced 911 (E911) in many areas across the country, and the coverage keeps expanding. With E911 service, Vonage delivers your registered address and phone number automatically to the proper local emergency call center. Your registered information appears on the dispatcher's screen automatically at the emergency call center.

If local authorities cannot display your registered information Vonage sends along with your 911 call, your call will be delivered through the traditional 911 network and answered by a trained dispatcher in your local 911 center. This service is known as basic 911. The dispatcher will not have your address and may not have your phone number, so be prepared to provide it.

Vonage also has a safety net in case both the traditional 911 methods fail. Vonage has a national 911 emergency response center, with trained emergency personnel in the event a 911 call cannot be routed via E911 or traditional 911.

To find out if 911 is activated, simply dial 933 from your Vonage phone.

It may take several hours to process your 911 address. In the interim, Vonage will send your call to our national emergency response center. And because you can move with the Vonage box have voip whereever you plug the box in, you must register your new address whenever you move. To update your 911 address simply login to your web account and follow the steps below.

One critical piece of information - Vonage's 911 Dialing service will not function in the event of a broadband or power outage.