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Packet8 voip service was down for a better part of the day on 01/12, including their two websites, packet8.com and 8×8.com. The service came back up at 4:30 pm pacific. Company sources say the outage was caused by some internet elements beyond their control.

After the service went down, packet8 employees were also cut off from their phone service and had to use their personal cell phone to communicate with frustrated users. During the outage, customers went online services like twitter for updates and alerting other users.

Packet8 had experienced a similar outage a year ago. At that time it was DNS issue with their domain registrar.

The company has said that they are taking steps to prevent such outages in future.

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