Nextiva Fax & Small Business PBX Phone Service Review 
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Nextiva also Offers Voip Phone Sevices call InTalk at $16.95/month.
Nextiva Online Features:
With Nextiva Online fax and phone service, a small business can project a professional image minus the cost of expensive PBX systems.
The Nextiva Fax Service starts at $6.95/Month and has a free trial offer.
The Nextiva Connect Phone Service which is a virtual pbx service starts at $8.95/Month.
Nextiva Fax Features:
With Nextiva Email fax service called VFax,is a virtual fax service that's accessible from anywhere without having being tied to a fax machine.
- Toll Free or Local Fax Number
- Fax using email, from within MSOffice, from Nextiva Fax Web Portal
- Basic Plan starts with 500 pages per month
- Monthly Rate Plan start at $6.95/Mo
- Activation Fee waived for Online Signups
- Free Trial
- Nextiva Connect Features
- Toll Free or Local Number
- Call Forwarding
- Plans start with 100 Free Minutes
- Monthly Rate Plan start at $8.95/Mo
- 10 Extentions
- Voicemail, FindMe-FollowMe
- Conference Bridge & 3 Way Conference
- Activation Fee waived for Online Signups
- 30 days Moneyback Guarantee
Nextiva Online Rating:
Nextiva Features:
Nextiva Price:
Nextiva Customer Service:
Nextiva Overall Rating:
Nextiva Basic Fax Plan:
The Nextiva Basic Fax is ideal for small businesses, home offices.- $6.95/month paid yearly or $9.95/mo paid monthly
- 500 pages
- Additional Page 3¢/page
- Toll Free or Local Number
- Free Trial
| Free Trial Offer |
| SignUp Now |
Nextiva VFax Basic Features
Cost
$6.95/mo
Free Pages
500
Overage
3 ¢
Toll free/Local Number
Fax thru Email
Fax thru MS Office
Fax thru Cell Phone
Fax thru Web Portal
Online Storage
Free Trial
Nextiva VFax Plans Side by Side Comparison
| Nextiva Fax Plans | Nextiva Fax Basic | Nextiva Premium | Nextiva Max | Monthly Fee | $6.95/mo paid Yrly | $12.95/Mo paid Yrly | $17.95/Mo paid Yrly |
| Setup Fee | Waived | Waived | Waived |
| Included Pages | 500 | 1000 | 3000 |
| Additional Pages | 3¢ | 3¢ | 3¢ |
| Toll Free/Local Number | Included | Included | Included |
| Free Trial | Yes | No | No|
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Nextiva Connect 100 Package:
The Nextiva Connect 100 is ideal for small businesses. The only feature that all Nextival plan doesn't have is the fax capability.- $8.95/month paid yearly or $12.95/mo paid monthly
- 100 FreeMinutes
- Additional Minutes 5¢/minute
- 10 Extentions
- 1 Toll Free or Local Number
- All Standard Features
- No fax capability
Nextiva Connect 500 Package Recommended
The mid level plan offers 500 free minutes, 1 toll free or local number and 20 extentions. No fax capability.- $19.95/month paid yearly or $24.95/mo paid monthly
- 500 FreeMinutes
- Additional Minutes 4.5¢/minute
- 20 Extentions
- 1 Toll Free or Local Number
- All Standard Features
- No fax capability
Nextiva Connect Unlimited Package:
The high level plan offers unlimited free minutes, 1 toll free or local number and 20 extentions. No fax capability.- $69.95/month paid yearly or $99.95/mo paid monthly
- Unlimited FreeMinutes
- 100 Extentions
- 1 Toll Free or Local Number
- All Standard Features
- No fax capability
Nextiva Online Features
Cost
$9.99/month
Free minutes
100
Additional minutes
6.7 ¢
Extensions
5
Toll free Number
Voicemail Email delivery
Find-Me/Follow-Me
Auto Attendant
Internet Fax
Click-To-Call/Web Call
Auto Attendant
Advanced VoiceMail
Nextiva Connect Yearly & Monthly Plan Side by Side Comparison
| Nextiva Connect 100 | Nextiva Connect 500 | Nextiva Connect Unlimited | Nextiva Max | Monthly Fee | $8.95/mo | $19.95/Mo | $69.95/Mo |
| Setup Fee | None | None | None |
| Free Minutes | 100 | 500 | Unlimited |
| Additional Minutes | 5¢ | 4.5¢ | N/A |
| Extensions | 10 | 20 | 100 |
| Toll Number | 1 | 1 | 1 |
| Online Fax | No | No | No |
| Free Trial | No | NoNo | |
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Nextiva User Reviews:
Reviewed by: Claudine On Friday, June 10, 2011 - 6:37pm
I had high hopes for this VOIP after reading the great reviews. However, buyer beware! Once you sign the contract the service quality immediately depreciates. First of all, I could never get a hold of my original sales rep to place the order for my phones. Due to his lack of support, I barely was able to set up my phones in time before the numbers were ported and mind you this takes 2-4 weeks. Setting up the Polycom phones is very easy. You can even find instructions online and do this without a tech. Their level one techs are not bad. Very pleasant for the most part and I did deal with many if not all of them. Tier 2 techs (for when you have major issues), good luck. Just dont even bother waiting for them to contact you back. They pushed my issue regarding a panasonic phone as "unfixable" and a problem with MY internet. after 3 weeks of incredibly frustrating attempts to find someone at Nextiva willing to help, one special level one tech figured out the problem. THEIR coding was wrong. And it was such a small and minor fix to get this line working. After my second attempt and now pretty furious email, a supervisor finally contacted me to apologize for the issues. (this is before the situation was resolved). He assured me they would assist me and compensate me after the issue was resolved. Now? His email doesnt work, the sales reps email doesnt work, no replies from billing (just to get a copy of an invoice for phones ordered that they never forwarded to me), and no replies from the general sales@, billing@, and welcome@ email's. Seriously I have never NEVER dealt with a company so unorganized, and with such a large lack of respect for even just decent customer service. If you are lucky and have no problems setting up, they are ok. Otherwise, although they do not outsource, boy, they are no help. By the way, note that when they port your fax number, you WILL have down time. You have to contact them when your fax number is ported so they can make changes. And yes, they fail to tell you this beforehand.
Reviewed by: EmilioI On Sunday, December 27, 2009 - 2:40pm
All aspects of phone service has been very good. The price and cost to use each month is worth it. Phone connection is high quality.
I use Nextiva for my phone, fax and toll free service. I've been very happy and highly recommend them. I agree they beat Vonage. I used Vonage at home and the service not only sucked but the support was always a pain in the neck. The price is great.
I’ve been using a Nextiva PBX for 6 months now and I’ve never been more impressed with a VoIP Provider. Hands down, they beat BroadVoice, voip.com, and Vonage. Although Vonage has their network together on a massive scale, the quality of service with Nextiva is fantastic. I actually feel bad requesting support because I know what it takes to provide quality VoIP (Being a former employee of a major voip firm) and Nextiva doesn’t cut corners. From my research and use, I found they use good quality multi-homed bandwidth with their network, asterisk systems that support a wide variety of codecs, and they actually have a real live English speaking person in their porting department (Who returns phone calls!) You couldn’t ask for more… Pit Falls: there sales department is a little high pressured and willing to sell you the moon. The way the account sign up process works (when I signed up) had a stupid insecure default password Their PBX features are lacking things like call screening which is extremely useful when forwarding extensions to peoples home or cell phones so they know to answer professionally. Things to good to be true; Unlimited really is unlimited. I’ve had extremely large conference calls going on my single unlimited line. (Broadvoice and others restrict this to two total users in conference) I haven’t seen a quota on my voicemail storage. I can connect more than one soft phone using one set of SIP credentials. (Soft phone at the home and office rings simultaneously -awesome) Price, price, price.
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